Legal
Privacy policy
This policy explains what personal data Atreyai processes, how it is used, and the choices you have — including how to request that your data be anonymized or deleted.
Who we are
Atreyai provides an omnichannel customer engagement platform that businesses use to talk with their customers across chat, web, and messaging channels.
When a business uses Atreyai to communicate with you, your messages and contact details are processed on their behalf as part of that business's customer records.
Information we process
Contact details you share — such as your name, email address, and phone number.
The content of conversations you have with a business through Atreyai, including messages and attachments.
Technical metadata needed to deliver messages, such as channel identifiers and timestamps.
How we use it
To deliver and route your conversations to the right team or assistant.
To maintain a history of your interactions so the business can support you.
To operate, secure, and improve the platform.
Data retention
Conversation history and contact records are retained for as long as the business keeps your record, or until you ask us to remove it and the request is approved.
You can request anonymization or deletion at any time using the form below.
Your rights
You can request access to, correction of, anonymization of, or deletion of your personal data.
Every deletion request is reviewed by an administrator before any data is changed. The administrator decides whether to anonymize your contact information (removing personal identifiers while keeping de-identified history) or to delete your customer-specific data, including conversations.
We confirm the outcome with you once the request has been actioned.
Request anonymization or deletion
Submit the email or phone number linked to your data. An administrator reviews each request and decides whether to anonymize your contact information or delete your customer-specific data, then confirms the outcome with you.